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Conn's Complaint - THE WASHER NIGHTMARE

Review by prb7081182 on 2011-10-24
BATON ROUGE, LOUISIANA -- I bought a Whirlpool washer on 8/16/2011 from Conn's on airline hwy cash. on October 3rd 2011 the washer stop working. a tech came out on 10/7 and said the controller button went out. The part came in on 10/17/2011 the tech came back on 10/21 and then said the part didn't fit. I then went to Conn's raising hell about my money back. the dumb manager said that it had to be 3 x's that someone came out and couldn't fix the washer. what the ? then I called conn't on 10/22/2011 and they said it was under warranty with whirlpoo. so I called them and they said they are going to send someone out on 10/25/2011. I have never in my life heard of such crap !!! but after tomorrow if it's not fixed I will have them on t. v with channel 9. I have a 81 yrd old elderly mom and it's 5 adults that live in my house and I have been without a washer so far for 22 days having to spend my money going to a washateria. I will be damn if Conn's or Whirlpool get away with this.
Comments:1 Replies - Latest reply on 2011-10-24
Posted by At Your Service on 2011-10-24:
Raising hell? Dumb manager? Whirlpoo? Such crap? Will be damn? You think you could have thrown in any more profanity or name calling?

Look, I know it must be frustrating. I can't say I blame you. But throwing up a bunch of names or idol threats isn't going to accomplish anything; albeit maybe make you feel a little better at the time. The 3x clause is something normally there to protect you, the retailer and the manufacturer. It's normally referred to as a no lemon clause. Instead of arbitrarily dictating when or if a product gets replaced, this clause outlines if, when and how that will happen.

Do you have an extended service guarantee with the retailer? During the first year, the warranty from the manufacturer normally takes priority, with the additional service program subsidizing some non-covered areas.

Per Conn's corporate policy: "All products purchased by phone or via the website can be returned to the mailing address provided or your nearest Conn’s location 14 days from the date the item is received on Computers, Monitors, Printers, Scanners, Flat Panel Plasma & LCD TVs, MP3 Players, Camcorders and Digital Cameras, and 30 Days from the date the item is received on the remainder of our merchandise.

If your product fails while under manufacturer’s warranty or Conns Service Maintenance Agreement, Conns Factory Authorized Service will repair your product according to these warranties. All refunds will be processed within 7-10 business days if the purchase was made using a credit card. Refunds will only be credited back to the original credit card. All refund checks will be processed within 10 calendar days. Conn’s reserves the right to refuse any returns that are not received with a valid RA form."

Long story short, I don't see where you would have the proverbial "leg to stand on." You admit you're well over the thirty day return period and fall within the manufacturer's warranty period. Frustrating as it may seem, you just need to work with the service personal to get the unit running again.

I am looking forward to seeing that coverage from channel 9 however ;-)

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