Sears Complaint - Automotive Department
FREDERICK, MARYLAND -- In March bought 4 tires from Sears, Frederick, MD in August, one tire had a puncture from a very large screw, took to Sears said it could not be plugged had to buy another tire. After one day tire light comes on, losing air in tire, back to Sears which is not right around the corner, a 40 minute trip and then another hour or more waiting for them to determine what might be wrong. They said they could not find anything wrong with the tire didn't check the plug to see if it was bad, sent me off. Constant putting air in until I could get back to that poor excuse of an auto store. They were not busy heard the salesman tell someone on the phone that, but for some reason, maybe because I told him at 11:00 I needed to be a soccer game at 12:00 is why with no cars in the bay area it took over 1 hr. He deliberately held off my car, "Andre", funny I never asked for the complimentary wheel alignment which made the stay longer. Oh, by the way if they had fixed the problem on my second trip it would have been done but they didn't. He should be reprimanded for his actions, and for Sears, never, never again unless it's the Sears in Hagerstown, MD
Wasted very valuable time and a large amount of gas, for total incompetent.