Sears Complaint - Sears rips off blond old ladies
LONG BEACH, CALIFORNIA -- Sears sold my blind 93 year old grandmother a high-end gas range, telling her that manual control ovens are no longer manufactured and that she must buy a digital range. She is unable to see or operate the digital display, and began calling customer service for help within days of purchase. Customer service NEVER returned any of her calls until after the 90 day exchange period had expired. Finally the Sears representative (who would not give her name but stated she was a supervisor) told my grandmother it was too bad and she wouldn't help her.
My grandmother now has the unused Sears range sitting in her garage and is using another range with manual controls which she purchased from another retailer for far less money. Sears took advantage and should be ashamed of themselves.