Dish Network Complaint - Deceptive Advertising
NEVADA CITY, CALIFORNIA -- This is the first time I've posted an online complaint about a company. If you are considering switching to Dish Network--DON'T!!!!!!! Their advertising is deceptive. When I was considering switching, specifically asked is I had 30 days to cancel and was told yes. Decided to switch. Really dislike the service. Doesn't work AT ALL with TiVo, which the installer didn't bother pointing out. After two weeks of interrupted service, programs that weren't recorded, among other problems, called Dish. Was told only had 24 hours to cancel and there would be a $425 cancellation fee. The customer service people are polite, and completely useless. One of the numerous people told me I'd booked through an "authorized subsidiary." They are allowed to pretend they are Dish, then make promises that Dish doesn't honor. Dish ended up having to send someone else out to rewire the system eliminating TiVo. He told me other people have mentioned the same problem. Am stuck with a service I don't like.