Envy Skin Clinic Complaint - Cancelled before I even got there!
EDEN PRAIRIE, MINNESOTA -- I received a deal from LivingSocial, for $149 you get 3 laser hair removal session. Awesome, great deal. I read the whole advertisement, read the fine print, called Envy Skin Clinic and "was told everything" I needed to know.
The day before my appointment, I was reading Envy Skin Clinic's website for things I need to know before my first session. Saw on their site that you needed to do at least 6 session (I only had three, you can only buy one coupon for each section of removal).
So, I called the clinic the day before my appointment and asked why I wasn't told up front that I needed 6 sessions and even why the advertisement didn't state that as well, I was then told "Well, if you would have at least Googled it, you would have known that you needed at least 6-8 session for it to be effective". Really? Keep it classy. So then I proceeded to ask her what the 3 sessions will get me, I was told a 5-15% reduction of hair and to get an addition 3 sessions at a discounted rate was going to cost me another $1,000. And she kept rambling and I told her again, next time you guys offer deals, make sure to put all the info your clients need to know right up front. Was told again "If you would have taken the time to Google this, you would have known and wouldn't be so disappointed"
I then proceeded to hang up and call LivingSocial to get my money back. Absolutely the most ridiculous customer service I have ever had to deal with. I will never go to Envy Skin Clinic, or recommend it to anyone.
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