McDonalds Informative - Lousy Service
PENSACOLA, FLORIDA -- Here is the letter I just wrote to McDonalds. I doubt if I'll get a response.
You're newly built restaurant on 9th Avenue in Pensacola is beautiful. They even advertised that they are now open 24 hours on Thursdays, Fridays and Saturdays. So, on my way to work at 3am, I pulled into a brightly lit parking lot and could see employees inside. Imagine my surprise while I sat in the drive-thru for over five minutes before someone very matter-of-factly stated "We're closed right now". (no apology offered) I drove to work very disappointed. Well, I decided to give it another shot, so the next morning I pulled in at 3am, made my way to the drive-thru and attempted to order a sausage mcmuffin. I was then told "We're still on lunch menu". (again, no apology offered) LUNCH? At 3am? Really? I have been in the customer service industry for years and a supervisor for many of those years, and service like this is appalling. So, I'm sorry to say, that I will be going to Whataburger. They serve breakfast from 11pm to 11am. It seems they care about people who work for a living and don't work a conventional schedule. It seems that Mcdonalds will serve lunch in the wee hours of the morning and cater to the drunks leaving the bars.