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Hotmoviesale.com Complaint - Over charging for services. miss use of credit card charges. - adding shipping charges for each item in an order when bulk rate charges are off
adding shipping charges for each item in an order when bulk rate charges are off - Complaint
BOCA RATON, FLORIDA -- I placed an order for DVD's. the shipping charge was to be a one time charge of $10.00. I started receiving the DVD;s one at a time. I found out when I got my credit card bill that they were billing me $2.99 plus for each item shipped. today (25 October 2011) the shipping costs are approaching $30.00. I believe that their method of operating is to submit many small charges to your credit card, thinking that small charges will pass inspection without question and they will make quite a large amoint of money. they also add to your charges a $20.95 membership fee that if not careful, will also pass inspection without question. what membership is for has not been explained to me yet. trying to get credit for these errors and other items is made time consuming and difficult, hopong that you will get tired and go away. be very careful when dealing with this company. a lot of mistakes happen and they are difficult to correct .
Comments:
Posted by Supportteam on 2011-10-27:
Hi there.
I am Jack from HotMovieSale.com and I will like to provide assistance to you regarding your concern.
According to our policy and according to our record, you are charged the exact shipping amount which was displayed to you on the checkout page.
No matter, if the complete order is shipped in a single package or separately, you are only charged the amount that was displayed on the checkout page.
In your case, the shipping total will be Shipping Method: Standard Shipping $10.99 for first order with us and Shipping Method: Standard Shipping $11.99 for second whole order.
Please note that we also tried to contact you via the phone number but unfortunately, we were unable to get hold of you.
It is requested that you please contact us via Phone support, Email support or Chat support and we will be happy to assist regarding any concern you may have.
Regarding your concern of automatic sign up of membership and membership charges, we do not offer a mandatory membership and you can choose whether to join the membership and order or whether to order without joining the membership. Also, the membership sign up is not automatic, and you have to agree to the Terms of Offer of membership on the checkout page to join the membership. The Terms of Offer are very clear on the checkout page and you have to agree to them in order to place the order and join the membership.
Though we believe that your membership concern is already discussed and resolved via our support team.
Hoping for your understanding and wishing you best.
With Regards
Jack
HotMovieSale.com
I am Jack from HotMovieSale.com and I will like to provide assistance to you regarding your concern.
According to our policy and according to our record, you are charged the exact shipping amount which was displayed to you on the checkout page.
No matter, if the complete order is shipped in a single package or separately, you are only charged the amount that was displayed on the checkout page.
In your case, the shipping total will be Shipping Method: Standard Shipping $10.99 for first order with us and Shipping Method: Standard Shipping $11.99 for second whole order.
Please note that we also tried to contact you via the phone number but unfortunately, we were unable to get hold of you.
It is requested that you please contact us via Phone support, Email support or Chat support and we will be happy to assist regarding any concern you may have.
Regarding your concern of automatic sign up of membership and membership charges, we do not offer a mandatory membership and you can choose whether to join the membership and order or whether to order without joining the membership. Also, the membership sign up is not automatic, and you have to agree to the Terms of Offer of membership on the checkout page to join the membership. The Terms of Offer are very clear on the checkout page and you have to agree to them in order to place the order and join the membership.
Though we believe that your membership concern is already discussed and resolved via our support team.
Hoping for your understanding and wishing you best.
With Regards
Jack
HotMovieSale.com
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