T Mobile Complaint - WORST customer service & project management
CALIFORNIA -- Yesterday I was contacted from one of the T Mobile Reps about transferring from a Flex Acct to a Prepaid Acct, however no one had told me that this would take effect IMMEDIATELY(the next A. M.) and that I need a refill card immediately, even though the WHOLE MONTH OF OCTOBER was already paid for. This morning at 8 am due to T Mobile’s BAD PROJECT MANAGEMENT and BAD CUSTOMER SERVICE I was not able to take my calls related to my job nor had the opportunity to pick up one of those refills cards. I spend over 45 minutes on you customer hotline being transferred about 4 times and received the worse customer service possible (until I finally hung up).
Basically T Mobile DEPRIVED ME from using the Service I HAD ALREADY PAID. How can T Mobile’s Project Management be so BAD that they would transfer (loyal) customers to an “empty” account (no balance) WITHOUT A WARNING and most importantly from a service which was already PAID FOR. I am frustrated, pissed, upset and frankly disappointed in their incompetent customer service. And it’s not the first time either that I received BAD SERVICE from T Mobile: long waits in the customer hotlines; constantly being transferred from one person to the next and not getting the help you need; unfriendly staff etc. I am usually avoiding the T Mobile Customer hotlines due to the bad service in the past but this time there was no way around it …. And of course they didn’t fail in giving me the worse most frustrating service possible…..
I don’t understand how T Mobile expects to retain customer satisfaction and LOYALTY with a service this miserable