DirecTV Inc Complaint - Package ads & purchase,promo no credit card needed but they charged c.card
GREENWOOD VILLAGE, COLORADO -- I signed up for DirecTV 0n 04/28/2011. I had originally applied at ATT.com for a bundled package, basic phone service internet high speed and direcTV choice plus. My credit card didn't go through so AT&T told me to call DirecTv directly to sign up. I waited a few weeks to make a payment first. I was going to have direcTV installed but my Mom passed away and I delayed the installation. DirecTV hung up on me 4 different times I called to cancel so when they showed up after I cancelled via email more than once, I refused as I was not seeing anyone while grieving.
After going online to DirecTV later and saw the promo switch back(I did that thru AT&T for $100.00 gift card I never got) but it also said No Credit Card needed. I signed up & they asked for a credit card no. for creditworthiness which ended up they changed mt order billed my card anyway, added extra services and put me on ebilling auto credit card pay saying I chose that. I still haven't resolved with DirecTV because they still deny what my copies of contract show, & they are wrong.
It has taken awhile to get issues fixed, argued over and resolved. After DirecTV called to say I chose auto bill pay & wasn't eligible for the lawsuit filed by Attorney General, they called to tell me I would get Starz free for the inconvenience, 12 channels, 3 months free. I told the representative that they are all reruns, all the movie channels over & over for all this time since I had them, that I didn't get but 4 out of the large prem. channels, 2 of max,&starz,6 encore and 4 showtime which I purchase for $12.99 each month extra because I'm not getting all the channels that the ultimate package which was recommended by direcTV staff when I called them so that I could get a lot of movies. I noticed a couple months earlier I couldn't get the on demand free movies that I had forgotten about. I was told I need a HD receiver they told me at sign up I didn't need without an HD TV. Now instead of 4 receivers free upgrade as the promo offered at sign up, I have to pay $17.00 a mopnth plus installation fees to get the receiver so I can view free movies. I have over 500 payper view, sports, adult, cine channels which are HD that I can Purchase at more $$ and can view them on my standard receiver, without HD TV.
I am told I need the receiver to get all the rest of the channels my package and premium 3 month free when I started and Starz free 3months now. They never said I couldn't get the channels without the HD TV or hd receiver Before I signed up & got the larger package recommended by them that I cant view what I already am paying to see & can't. I wrote a registered letter about the false advertising the different prices, all the reruns, channels I don't get that I am supposed to, I said they should have told me this stuff instead of leading me to think I get services I don't get. The ignore me saying they aren't responsible for the programming all while they tell me why I can't view what I am supposed to be able to get that I pay to get. I want to cancel this, I don't like reruns all the same prem. channels have the same reruns, as do the other regular channels too!
The rest is paid infomercials shopping and it is filled with this crap. premiums are repeated same reruns on all premiums at the same time, over & over!Many are old movies,1939 etc, foreign you must read & can't see the words. They also show same as premiums on the regular movie type channels. The others are old local channels shows as old as when I was a kid, reruns one after the other too. I see with my DTV converter free and they aren't reruns over&over.
The package shows channel names, you think its a show but they are paid programs, other languages, buy, glorified ads. I have shows like NCIs, criminal minds etc, the 70's show, Archie bunker, seinfeld reruns on 3 seperatse channels at the same time, same exact showe, same day. The rest are old taped together flicks of Natzi, ww2, hitler this and hitler that, repeated reruns over & over 4 channels. 7 religion,3-7 food ads mostly, the one movie channel thats good goes off.
This is a ripoff and I shouldn't have switched to a company that cannot even give me what I purchase, on top of it all.