GTL Global Tel*Link Complaint - Stay away from GTL
I recently found out that a friend of mine now resides at Gaston CC in Dallas NC. We have been writing back and forth and inorder to talk to him I ordered a home phone so he could call me collect. His call came through the first 4 times, my caller ID said GTL Inmate but when I picked up it was a recording saying my number didn't except collect calls and to call GTL to set up a account. Not wanting a separate bill I called GTL and asked if they had a block on my number and if they did to take it off. The first representative said there was no block and the call didn't come through because my phone service was new, told me to call my phone co and request they update their calling database. I called at and and they said it would automaticaly udate but could take a week. Now, no calls come through from my friend not even like they did before I call GTL. I called GTL again, this representative said the first representative didn't know wha he was doing but again stated there was no block on my phone through them but tried setting me up for a account. I didn't bite...I caled at and t again this time the representative there used 3way calling and called my number collect to show me the call would go through and it did. Still, his calls will not come through at all. I called a 1800 number that would allow me to enetr my number to check and se If GTL had a block on my number. The recording stated they had no records of any inmate tring to call my number. I called a live person, this time this representative put in my number and said yr having trouble receiving calls from a inmate at Gaston CC? **I NEVER mentioned the name of the facility to anyone** so they do have it in their records that a inmate has tried calling me. Still no calls coming though so I'm calling one more time today and if this will not fix it I'm going to the Executive Director of Billing. I'll update what happens, if anything does happen. Sorry for any missing letters, computer is acting up again.