t-mobile Complaint - harsh business practices
VANCOUVER, WASHINGTON -- In March of 2005, I switched from Verizon to t-mobile. When I received the phone I started using it right away. But I couldn't make calls in areas I had received and made calls with no problem on Verizon. I called t-mobile to ask if there was something wrong, the operator investigated, checked out the network, and then suggested that t-mobile send me out a new phone.
I agreed and when I received the new phone I followed their directions. I placed my old phone in the new box, placed the return mailing sticker on the box, and dropped it off on my way to work the next morning.
Since then, t-mobile cannot find the phone, the post office has no record of the tracking, and t-mobile is sticking me with a $468 restocking fee. They will not work with me and stopped my service until I paid the full amount. I tried to work out some other way, as I don't see that the loss of the phone is 100% of my responsibility. I tried to work out a partial payment (as some would have been my responsibility), b/c we should share in the responsibility. They sent me a defective phone, I somehow the phone did not make it back to them from me. t-mobile would not work with my and in fact forced my full payment right away b/c, no matter what, even with a payment plan, I would not be able to make outgoing calls on my phone until the balance was paid in full.
I told the operator that I was talking to that the charge was in dispute (since June or July) and she said that t-mobile had done their investigation and found me responsible. Even though they told me they had found that my old phone was not in use. Meaning, no one is using my old phone. It is lost in the system and out of order, so why charge me for it.
I think that is a bad way of doing business. Sending out faulty stuff, and then if they do not receive the faulty goods back, push 100% of the blame on an already paying customer. I say already paying b/c t-mobile has a terrible coverage in my area and I have not been satisfied with their service at all. The phone I ended up with was not the phone I wanted but it was the phone they were pushing at the time. And I get headaches using it b/c it never really has great signal strength so it is always amping up its own signal.
I would like them held accountable b/c who knows how many other people they have forced their problems on and held up services that were being paid for b/c of something else that has been in dispute.
Comment if you would like. T-mobile's business practices suck and all should know. Give them an opportunity and they will make you pay.