Newport-News Complaint - Credit for returned merchandise
HAMPTON, VIRGINIA -- On 9/27/2011 I ordered 2 swimsuits from Newport-News, size 12. I received 2 swimsuits, size 6. Imagine my surprise! I immediately got on the phone to request a return authorization number. I have ordered merchandise from Newport News over a period of probably 20 years. Never had any problems. When I was on hold for 30 mins, I decided to try the order line. I was on hold again so I got on the computer to see if something was going on with the company. That's when I read about the complaints and the bankruptcy. I called the credit card company and explained my issue and what they thought I should do. They advised me to return the merchandise and then immediately submit a dispute. I am not willing to cause any damage to my credit by not paying the bill so I have submitted the dispute and will wait to see what happens. At the very worst, I will be out $38.00. I would suggest the same for anyone else in this situation. I am very disappointed that Newport News is continuing to sell merchandise but not standing up to the customer service side of the business. I will never order anything else from them unless they redeem themselves totally and completely. Further, I have read that Lynn Tilton Companies has acquired Newport News and this could possibly be the shot in the arm that Newport News needs. Lynn Tilton has been reputed to have turned around many bankrupt companies.