X10 Complaint - X10 in violation of FEDERAL LAW-Holding my money hostage!

Review by LuvBreathing on 2011-10-26
ROCKWAY, NEW JERSEY -- I purchased a black controller, and three wall switches so that I can turn flourescent lights off. X10 sent the wrong controller, and the switches didn't work because they require a third wire. Their website says I must have the white neutral wire, but said nothing about a third wire when I ordered the product. It is not industry standard to have three wires at wall switch, unless it is a three-way switch, which I don't have. I requested an RMA, and they coded it as an "Impulse Buy". This is not correct. They sent me products that I couldn't use, and then they tell me I have to pay to send it back. I paid over $10.00 for the original shipping, and an other $15.00 to send it back. I sent it back October 1, 2011, and they received it a few days later. They claim their policy states they have up to 30 days to process the refund. Federal law says they have 72 business hours to process the credit. It is nearly at the end of October, and they are holding my money hostage. We are talking over $100.00. I won't ever purchase from this company again.
Comments:3 Replies - Latest reply on 2011-10-28
Posted by At Your Service on 2011-10-26:
How about referencing where that law can be found.
Posted by Starlord on 2011-10-27:
This is a dimmer? Last I heard, you could not use dimmers with flourescent lights.
Posted by T on 2011-10-28:
No Starlord, that is why the OP put "non-dimming" in the subject.

The reason the switch may require a neutral is that it is an electronic switch and needs its own power. Most switchboxes will have a neutral wire in them. It wouldn't be code, but you could always use the ground wire as neutral in a pinch - they are connected together back in the breaker panel.

Is there really a federal law on return processing?

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