Air New Zealand Complaint - Air NZ Charges 25% MORE (as taxes) if paying for online fares with airpoints
LOS ANGELES, CALIFORNIA -- Recently I went online to find a round-trip airfare from LAX to AKL with Air NZ. I couldn't find a way to pay for the fare online (using my Air NZ air points)so I called Air NZ customer service and they were happy to process it for me (at an extra cost of 25% MORE (as taxes))!
Unbelievable, if you are living outside of NZ (like me), you CANNOT pay for online fares with airpoints. You have to go through the Air NZ service center and when I did that, they jacked up the total fare by around $300 USD. When I looked more closely, it was all in the taxes line! So...Be careful!