Global Tel Link Complaint - Dropped calls, terrible service, wayyyy to expensive.
WILMINGTON, DELAWARE -- This company is a RIP OFF! Try calling the customer service number I'm sure you will be on hold for at least a half hour. The rates is outrageous. Whats up with you can only pay $25 or $50? Well if you speak to a representative to make your payment you can tell him/her that you want to add any amount and they have to add those funds no more no less. They will try to convince you otherwise but trust me I have on more then one occasion added anywhere from $10, $15 or even $30 when I make a payment with a live person. I have been having a lot of issues with dropped calls. Usually a recording will come on saying "This call is being terminated due to 3way calls" even though I don't even use the 3way. They won't give you a refund if your using a cellphone because they claim that there is no way of knowing why the call got disconnected. Also if you use a debit card to make payments they do have an issue with you using more then one card to make a payment or having your loved on make excessive calls through out the day. They like to call this OVER USAGE. Come on GTL this is called a PRE PAID calling system. My loved one should be able to call as much as I am willing to pay and I should be able to fund my account as much as I would like to. Its not like they are losing money all fees is paid UPFRONT