DHL Complaint - DHL Canada Sucks!!
TORONTO -- DHL Canada Sucks!!!
I've got a delivery from England to my residence in Scarborough, Ontario. DHL Canada is making this delivery so hard that seems like they are trying to deliver this package to the moon. I am surprised to see their service in Canada. I have used DHL overseas many times. It was fine.
1st day they left a yellow note for failed delivery. I called and told them no one would be home around 3:30 pm. Please send it eighter before 3:00 pm or after
4:00pm. He kept coming exactly at 3:30 pm. After 4th attempt I called again and asked them to deliver to my office in Downtown Toronto. They took all the information and two days later they called and was asking what to do about the delivery. They already made two more attempt to deliver at the same time. The person who took my information either did not report the information or put in to wrong account, I don't know. Any way, I asked them to come to my office and call me from the lobby. The service agent (Eleni..that's what she said her name) said delivery person doesn't have a phone. I have asked them to deliver to the building security on the lobby. Hope the deliver this time.