Forever21 Complaint - I lost it, your fault.
PHOENIX, ARIZONA -- My package was lost and Forever21 refuses to take responsibility and refund my money in a timely manner..
- It was shipped on September 13th.
-It was lost on September 17th. I sent a claim for an affidavit on September 23rd.
-I have called numerous times and have not received any updates or status on the order unless I call and wait for over 30 minutes each time on hold.
- I have been given conflicting information regarding the refund of my order. Their system shows conflicting dates for when I call / when I submitted my affidavit. I have emails to show they are stretching the truth.
-Today is October 26th. It's been a month and a half since I placed my order. I have still not seen A PENNY to my $80 order.
Their customer service is awful. They can't locate the package. They have 'delayed' my refund.