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Netflix Complaint - Outrageous Service - Netflix
Complaint
LOS GATOS, CALIFORNIA -- I have been a customer since Dec 2004. I mailed 2 DVD's back on Friday and realized today I hadn't received any new DVD's. Went to their website and seen that my account was put on hold, no notification from them or anything. I called and ended up having to talk to a supervisor who informed me that my account was put on hold October 21 because they were investigating that out of last 3 months I reported not receiving 2 of the DVD's they said they mailed BUT THEY WENT AHEAD & CHARGED MY CREDIT CARD ON OCTOBER 22 FOR OCTOBER 22-NOVEMBER 22. I asked him why am I being punished for the US Mail he said I wasn't then why am I being charged for a service I am not receiving and he replied I'm not. I then said then why did you charge my credit card? Couldn't get straight answer out of them. I canceled my membership and told him they need to credit my card back. We will see what happens. Ever since they changed their pricing, etc they have gone down hill. You would think now that we are paying more we would have better service. GOOD RIDDANCE!!
FURIOUS EX-CUSTOMER
FURIOUS EX-CUSTOMER
Comments:
Posted by clutzycook on 2011-10-26:
Don't worry, at the rate their stock prices are dropping, they won't be around much longer.
Posted by Wally86 on 2011-10-26:
They need to get rid of Reed hastings. They lost 800,000 customers ouch!!!. Stock price down 35 percent.
Posted by Wally86 on 2011-10-26:
Not to many companies can take a beating like that and bounce back.
Posted by MRM on 2011-10-26:
Bring back my Blockbuster store in my area!
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