Guardsman Complaint - Fraud
I too, bought the extended coverage offered for sale by Ashley Furniture several years ago- I just wish that I had more information about this company prior to spending the money for it.
Someone has committed fraud- either Ashley or Guardsmen because Ashley furniture salespeople said that ANY damage would be repaired or replaced.
Jump 3 years ahead, I had a gouge in my kitchen table top and a rung from the chair broke. I contacted Guardsmen who needed EVERY piece of information WITH the sales receipt- no problem. They opened a case- then they contacted me and told me I HAD to upload photos of the damage (multiple times)- something was always wrong with my photography- only to be told this morning that they don't cover scratches!!??!! or the broken rung on the chair- I was told that since the broken part was thrown away, their technican didn't have a chance to determine if it could be fixed. I told this gal that the remaining part of the run was still in the chair! Nope, they won't do anything.
In the end: Save your money! This company - or the company who sells the policy for them is lying!
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