Malev Hungarian Airlines Complaint - Money stolen from within my luggage in Budapest airport by Malev Ground Handling staff
BUDAPEST -- I flew to Budapest on 7th of October 2011 with Malev. My flight number was MA0201. My plane landed in Ferenc Liszt airport at 18.35 with 1 hour and 30 minutes delay.
Normally, I always carry my money with me but at home, I put my money( 750 USD ) to a small hand bag of mine and I forgot it there. Then I put my hand bag to my luggage. Anyway, nothing can justify what the thieves did.
After the plane landed, I waited more than usual to get my luggage back. I got my luggage back at around 19.25 or I should say between 19.15 - 19.30. When I got my luggage back, I wanted to exchange some money and I opened my luggage and I realized that my luggage was opened (it also had a small lock), my clothes were turned upside down and my hand bag that was in my luggage was searched and my 750 USD was stolen. Then I immediately report it to the police in the airport and still waiting for them to find the malev thieves. I have the receipts of the 750 USD. And police report regarding the incident.
I contacted Malev and all I got was a "sorry". Malev do not care about the passengers. I pay money to fly with them and give my luggage to them, they do not take care of it and their ground handling staff with the help of airport staff who check your luggage's with X- Ray machines are stealing my money from my luggage.
If the police cannot find my money, then I am thinking of taking it to court. I have rights according to ' Montreal Convention article 17, 22 ' and also EU Regulation 889/2002. And Malev must obey them.
1.5 hour delay was not enough, malev staff also stole my 750 USD from within my luggage. Unbelievable! I will never ever ever fly with Malev again no matter what. After this incident, I checked it online and I found out that many many people have been the victims of Malev.