Best Buy Complaint - Best Buy U mean NO Buy
QUEENS, NEW YORK -- Purchased an online order of a gas stove and a refrigerator on 9/9/11. I had a confirmed delivery for 9/29/11. They are supposed to call to confirm the day prior. NO one called or e mailed. I called them myself to find out if delivery was still on for next day. I was told items are back ordered, and needed to be rescheduled for 10/17/11. I said alright but someone should have called me. I would have wasted an entire day waiting for them. Same story next delivery date. NO one called, so I called to complain. They said items were still back ordered until 10/31/11. I was furious. I just wanted information. Was this item not being manufactured anymore? Is it going to take 5 months to receive... please let me know now. I was told it needed to be rescheduled for 11/9/11. This is completely ridiculous. Obviously someone isn't doing their job correctly and they don't care about their customers. I placed the order 2 months ago, and I now have the added expense of eating out daily. It is unprofessional not to be notified of any changes either. Ive asked to speak to managers and have the items expedited. They should just ship it overnight if they have to at this point. Order will be canceled soon.