Home Depot Compliment - Great employee service
SAN DIEGO, CALIFORNIA -- I am temporarily in San Diego for medical treatment and my house in Santa Fe flooded, so I am faced with the challenge of choosing 225 yards of carpet ... long distance.
What to do? Home Depot.
I visited the San Diego location on Genesee (Store #680) yesterday and met a woman in the carpet department named DeAnn Peterson. 30 minutes later I had chosen the carpet, had a sample and all pricing information, and DeAnn even phoned the Santa Fe store to verify stock and helped me make an appointment to have the house measured.
While this transaction is far from over, I am pleased and delighted with the way in which it has begun. First impressions of customer service are critical to retail sales with so many options available to buyers these days, and Ms. Peterson certainly impressed this customer.