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Network Solutions Complaint - Manage Account - Domain Name
Domain Name - Complaint
We are trying to change ‘Primary Account Contact Change' where our domain name is registered. Some year’s ego people that they were reasonable about all these account are no longer with us.
Our hosting company now out of service here in Turkey. We need to change hosting company so we need to DNS relocation. Then we figure out that we cannot do this because no one knows what the account password is. We get in touch with the network solution. They have informed us to fill a form which they call ‘Primary Account Contact Change Form Service Request’ so done. Send them with fax. Then message came fax was not readable send them with e-mail. This ‘Primary Account Contact Change Form Service Request’ form is a kind of form that is hard to put information in it. So we did. Message came back saying that document was altered. Then we re send them. no answer. Then again resend them. No response. Then send them mail and asking how we can prove that we are the owner. Before these mails I send them other mail that our company lowers needs to get in touch with their company lawyer. In the meantime. Our old hosting company spare one server and they have done by pass or something like that to keep our web address up and running. It is bit slow but better than nothing. I am still trying to resolve this issue. Any assistant will be appreciated. This company Network solutions is not helpful.
Our hosting company now out of service here in Turkey. We need to change hosting company so we need to DNS relocation. Then we figure out that we cannot do this because no one knows what the account password is. We get in touch with the network solution. They have informed us to fill a form which they call ‘Primary Account Contact Change Form Service Request’ so done. Send them with fax. Then message came fax was not readable send them with e-mail. This ‘Primary Account Contact Change Form Service Request’ form is a kind of form that is hard to put information in it. So we did. Message came back saying that document was altered. Then we re send them. no answer. Then again resend them. No response. Then send them mail and asking how we can prove that we are the owner. Before these mails I send them other mail that our company lowers needs to get in touch with their company lawyer. In the meantime. Our old hosting company spare one server and they have done by pass or something like that to keep our web address up and running. It is bit slow but better than nothing. I am still trying to resolve this issue. Any assistant will be appreciated. This company Network solutions is not helpful.
Comments:
Posted by NutterButter on 2011-10-28:
Have you called them? It seems like there's a lot of mailing going on here for something that couldn't be quickly handled on the phone. And speaking of mail, couldn't you just mail the form to them? Postal mail, not e-mail.
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