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Hyatt Hotel Gainey Ranch Complaint - Service Was Awful - Reservations And Front Desk
Reservations And Front Desk - Complaint
SCOTTSDALE, ARIZONA -- I was upsold a suite for twice the price two months prior to my stay. I asked for a regular room and was told they were out. I later learned that 3 people I talked to booked after and even on the day I arrived.
On my arrival I was made to wait in 90 degree heat for three hours for my room. They said they had till 4:00 and I got my key at 3:55.
Service was bad, and the front desk was rude.
On my arrival I was made to wait in 90 degree heat for three hours for my room. They said they had till 4:00 and I got my key at 3:55.
Service was bad, and the front desk was rude.
Comments:
Posted by bhskittykatt on 2011-10-29:
It is possible that they were sold out of the room type you requested, but later had cancellations.
Did you request an early check-in when you booked the room? 4:00 seems like a pretty standard check-in time for most hotels.
You say the service was bad and staff was rude. How were they rude to you?
Did you request an early check-in when you booked the room? 4:00 seems like a pretty standard check-in time for most hotels.
You say the service was bad and staff was rude. How were they rude to you?
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