Hyatt Hotel Gainey Ranch Complaint - Service Was Awful - Reservations And Front Desk
Reservations And Front Desk - Complaint
SCOTTSDALE, ARIZONA -- I was upsold a suite for twice the price two months prior to my stay. I asked for a regular room and was told they were out. I later learned that 3 people I talked to booked after and even on the day I arrived.
On my arrival I was made to wait in 90 degree heat for three hours for my room. They said they had till 4:00 and I got my key at 3:55.
Service was bad, and the front desk was rude.