Sears Complaint - Will NEVER do business with Sears again!!!
JACKSON, TENNESSEE -- We bought a Serta mattress from the Sears store here in Jackson, TN on Oct 19th 2011. We were told it would be deliverd to our home on Thursday Oct 27th and that we would get a phone call telling us what time. My husband received the call stating it would be between 2:30-4:30 that afternoon. He made arrangements to be home an hour and a half before the earliest delivery time. Our daughter who is 22 called her father at 12:45 telling him they were already there. She gave her phone to the delivery man and my husband asked they wait 10 minutes for him to get there. They refused. They came in on my daughter who was home alone, trying to go to work and had to call and tell her employer she would be late. They did not bring the bed frame but told my husband they would bring it tomorrow. He told them no and to wait because he didn't want anyone to sign something he didn't see in case it stated they did deliver the frame and we didn't get it. That's exactly what happened. We didn't even get a copy of it but Sears (although they have been nice about this) states the frame was on the truck and shows it was delivered. My husband who NEVER gets mad is so angry he doesn't know what to do. I am angry because these men walked in on my daughter without permission, scared her, would not listen to instruction and then they lied on top of everything else. We still don't have our bed frame today and was told it would now be tomorrow. We were told we would be compenstated by being given free shipping. We were supposed to have free shipping anyway. You can't compensate for scaring my daughter. I understand these delivery guys are sub contractors and not employed by Sears but I can tell you one thing...I work in commercial insurance. They are supposed to have some liablity insurance as a sub contractor and should be background checked before they are allowed to visit peoples homes. SHAME on Sears. This is so unacceptable!!!