Sear's Home Service Complaint - Failure to Correctly Charge for Services

Review by mcross_rcs58 on 2011-10-28
AURORA, COLORADO -- We needed to replace the walking belt on our tread mill from Sear's. I ordered the replacement belt from Sear's Parts and had it shipped directly to our residence. Once the order was completed, the individual that placed my order asked if I wanted to schedule an installation of the belt by a Sear's technician; I said sure.

At this time, I was connected another call center to set up the installation. The individual that I spoke to said it would be $90 to install the belt; she then corrected herself and said it would be $129. On the day the technician arrived, he charged me $190 for the install. I attempted to speak with the customer service supervisor/manager to resolve the matter. She told me that the individual that made the appointment for me should have not quoted me a price for the installation and that the technician charged for a "repair" instead of the installation. She would not correct or refund the $61 difference.

This will be the last time I EVER use Sear's Home Service-Never Again!
Comments:1 Replies - Latest reply on 2011-10-28
Posted by unhappy999 on 2011-10-28:
Ashley Furniture should feel pretty good, I think Sears has surpassed them in complaints now.

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