Avis Budget Rentals Complaint - Hidden Charges
SAN JUAN, PUERTO RICO -- Went through "Hotwire" which I always do (10/1/-10/14/11). Puerto Rico, gives you a price for a 2 week rental, does not give you the car rental company until payment is made and posted. It gives me AVIS BUDGET at the airport. Arrive, picked up car, No problem during the rental, (local transportation). Upon returning to Airport, met by a representative, who checks, mileage, car condition, etc. He tells me all is okay. Bill was paid by "Hotwire. Upon returning to Florida, I get a letter from AVIS 10/25 advising me that they will be adding a $250.00 fee on my credit card for soilage, smoke, interior damage, etc. Which is not possible and Sent them letter that it was impossible. They later sent pictures of the speedometer, seats and floor mats, saying they were soiled. Photo's of these locations, nothing wlse) Mind you, it's roughly the same amount (charged) as if I had rented it directly from AVIS. I sincerely believe they are making up "Hotwire" website price rentals, by finding a way to make up the difference with trumped up charges after the customer has left. This is done by either referring to soilage, Insurance disputes, etc. and other Hidden charges after the fact and after the rental.
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