Independence Air Complaint - Never Ever Fly Independence Air
I recently took a round trip flight from EWR to IAD
July 12 returning July 15. My flight from IAD back to
EWR was supposed to leave at 7:15pm. I checked in and
also checked my baggage in. When I went to the screen
where it lists all flights, it stated my flight was
delayed to 8:41pm. I was surprised the check in
attendant did not mention this. However, my family's
flight on America West was scheduled to leave around
8:30pm. I figured since the flight was not leaving
until 8:41pm now, I could spend more time with them in
the main terminal.
When I got to my gate which was around 7:45pm, to my
dismay, the flight said departed. I asked an
Independence Air employee what happened, and all he
said was it departed. I tried asking again and still
got the same answer. No reason as to why. When I
went to an employee that was at the gate entrance, she
did put me in on another flight. However, my baggage
was already gone on the other flight! The fact that I
missed my flight b/c of faulty advertisement is one
thing but the fact that they allowed my luggage to go
on a plane without me was incompetent. Not only did
they possibly cause me to lose my baggage but they also
failed to follow security procedures with the FAA.
Never the less, I asked someone else at IAD to call
the EWR Independence Air employees to let me know what
to do about my baggage. They said they could not.
How helpful (if you call helpful not assisting
passengers out) their people are, amazes me.
When I finally got to EWR, my baggage was not there.
All the guys had was a sign saying to go to the ticket
counter or call the 800 number. No one was at the
ticket counter. I called the 800 number and they were
JUST AS helpful as the rest of the people I had to
deal with. They tried calling the airport, which was
pointless, since no one from Independence Air was
there. This was something that I already knew and
told them. The next thing just angered me even more!
They told me I had to come back the next day to pick
up my luggage! They would not deliver it. They told
me they only deliver if baggage arrives after the
passenger. When I asked them if they could because I
would have to take a day off from work to come get it,
they said it doesn't matter.
Not only did I have to take the day off to pick it up,
I had to waste a couple hours out of my day to do
this, and also spend money on parking in order to pick
it up! Even better was the fact that when I picked up
my suitcase, the guy did not even ask for my ID to
make sure I was in fact who I said I was. That's some
security they have.
I think their slogan should be:
"The unhelpful and unsecure airline. When you want
your bags to be stolen and you want to miss your
flight, please take Independence Air. We don't help
you out and we won't follow FAA regulations. The
Yes, they are cheap but this is not worth anything.