ERIE, PENNSYLVANIA -- I have had travelers auto insurance for over 13 years and have only had a few broken window claims that they handled quickly, with exceptionally courteous service. However, I had purchased my home about 4 years ago and have never had any home claims. Recently, we discovered that Items had been stolen from our home, of course I had no Idea as to what to do. I call travelers and the explained every step that I needed to take, ie; call the police and file a report, make a list of items missing, find any receipts for the items I could and submit the list and receipt via fax. I followed the instructions and spoke with another representative who walked me through their processes and within 2 weeks, had a check covering the losses.
Traveler's has the best customer service agents that I have ever dealt with. No automation and the representatives are located in America and speak English. No better insurance service exist in my book. I strongly recommend Traveler's to anyone seeking an insurance provider.