Ace Hardware Complaint - Unreal Behavior by Employees
LANTANA, FLORIDA -- One day I looked online at the acehardware.com site for a pipe repair/wrap and located none. Within the hour I went to my local Ace Hardware store and bought some Ace weld/putty. When I opened it to use it was so hard on the ends it was obvious the product was very old, and had been on the shelf an extremely long time.. I took it back right then and asked if they had anything newer in the back. I had the product and the wrapper from when I had just bought it minutes before..someone named Barry came up and started telling me I was "yelling" which is not true. I told him I am half-deaf so my voice may carry but I used no vulgarities, etc, just address the issue of the putty and check in the back if they hav any fresher product. He said no they didn't hav any. I said you might want to pull the stuff off the shelves then because it is old. He got mad at me and started making agitating comments every time I said something he would cut me off mid-sentence on purpose. I told him that was unprofessional and I left. Barry then came to the exit door and SCREAMED AT ME ACROSS THE PARKING LOT ABOUT HOW I SHOULDN'T COME BACK. HE DID THIS IN FRONT OF THE OTHER EMPLOYEES AND CUSTOMERS ALIKE. I went back to the door and asked him what he said. He then added "Denise said you're not supposed to be here, but we let you come back anyway". I said this is the first I hav heard of this, ever. Barry proceeded to say other things loudly and still in front of the employees and customers and as I went to get my $65 pair of glasses, he walked towards me aggressively advancing on me. He then locked the door on me, telling me to leave. I only went back to hear what he had screamed at me across the parking lot, and I was aghast. THIS IS THE FIRST I HAV EVER HEARD OF ANYTHING LIKE THIS. I HAV BEEN GOING TO JERRY AND DENISES STORE FOR OVER A DECADE. WE HAV SPENT THOUSANDS THERE, ESPECIALLY WHEN WE FIRST CAME TO THIS AREA, ON OUR HOUSE REPAIRS. I HAV NEVER BEEN TOLD, ADVISED OR EVEN ELUDED TO THAT I EVER WAS ANYTHING BUT WELCOMED AT THIS STORE? NO ONE HAS EVER TREATED ME IN SUCH A MANNER THERE. The only problem is that I would get the rewards cards and would be disappointed because every time was told they were "expired" so couldn't use them. I hav taken a few things back over the years but overall hav patronized this store along with my husband who goes there too. WHY DID BARRY SAY THIS and especially IN THIS REPREHENSIBLE MANNER TO ME?
All of this over a $5 tube of plumbers weld/putty.
I want my glasses back or reimbursement for them. This is unreal.