[X]
Write ReviewJump to 
2
Helpful
Votes
Votes
Hobby Lobby Complaint - Bad Service
Complaint
SIOUX CITY, IOWA -- I was at the store to purchase material to make some tutu's. I asked the sales clerk where I could find the material to make these. She directed me to the area and I said "I have only made one of these and am not very sure of all the materials I need could you help me?" She said "I don't know how to make them" and walked away. I searched the best I could on my own and waited for another sales person to ask as they were busy waiting on other customers. I tried to find a particular item and could not find it while I waited. I asked another sales person as soon as they were available and she said "I can't help you but so and so can help you". I said to her "No she cannot help me". The sales clerk I was referring to was right behind me and heard me say that. I turned around and walked away and she just stared at me as I left to purchase what I did have. She saw me several times after that and never tried to make it right with me.(I do believe she was the manager in charge or at least she acted like she was at the time). I still do not have what I need to make the tutus so I am taking my merchandise back and maybe there is another store that will be more helpful than she was.
Comments:
Posted by madconsumer on 2011-10-30:
this is the fact of many comapnaies these days. stores no longer have employees knowledgeable in their products. i am a avid seamstress, and have seen the same thing.
there are some good websites that can teach you all you need to know for making tutu's, or hit me up.
i wish you the best with your project!!
there are some good websites that can teach you all you need to know for making tutu's, or hit me up.
i wish you the best with your project!!
Posted by spiderman2 on 2011-10-30:
I think they ought to know where their products are located, but I don't think they need to have an expert on every single type of sewing or craft on staff. If they did, then you would be paying a lot of money for your tutu supplies and everyone wants the cheapest price.
Posted by saj80 on 2011-10-31:
Hobby Lobby stores have 15 billion items; I'm not sure it's practical that employees know where everything is, although it would be nice. I imagine it would take quite a bit of time to learn a store layout.
Posted by Nohandle on 2011-10-31:
Agreed saj80 but my feelings are even if an employee knows a store layout today doesn't mean he will know it tomorrow. I fully understand it's called merchandising but by golly force me to look long enough for a product and I'm gone. A product I'm pleased with has been moved during the night and no employee has a clue as to where it is now doesn't work for me. A new area...gee thanks, the employees in that department don't know squat about it. Fact is, they didn't even know it was there.
I honestly believe many should go back to the specialty stores for individual knowledge and assistance for a particular item. That is, if you are fortunate enough to have any left.
I honestly believe many should go back to the specialty stores for individual knowledge and assistance for a particular item. That is, if you are fortunate enough to have any left.
Posted by Starlord on 2011-10-31:
If I were making tutus, I would not think of Hobbgy Lobby, I would think of JoAnn's or WalMart (not that fabrics are making a comeback.) When I think of Hobby Lobby, I think model airplanes and RC cars, not chiffon.
Posted by anon on 2012-08-29:
Just because someone comes by to cut your fabric does not mean they know how to sew. The fabric department employees get breaks and lunches. The person who was there at the time may just have been covering for 15 minutes or half an hour. Yes, they could have told you if that was the case and given you the option to wait for that staff member to return to the floor.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
