Mathis Brothers Complaint - Delivery Drivers - Special Ordered Furniture
OKLAHOMA CITY, OKLAHOMA -- I am thoroughly disgusted with the delivery people! They seem to be contracted and don't care how much hard earned money you spend on your new furniture! My elderly mother recently moved into a retirement facility and plopped down over 5 grand for 3 new items one evening, two of them special orders and that was more than 2 months ago, and we are still dealing with their nonsense! We are always calling customer service and they send out their technician a week later, and then they take the furniture back, for another two weeks and then the delivery drivers bring it back and destroy it again! In the meantime, she does without furniture! Almost done with Mathis Brothers! and I will pesonally never recommend anyone buying anything from them and having it delivered! The furniture we loved! The Delivery idiots we don't! Don't want a refund! Don't want a Gift Certificate! We want our items that we paid for over two months ago, in the condition we bought them, New, unmarked and not destroyed!! The saddest part about it, she wanted to enjoy her last few years of life with some brand new custom ordered furniture pieces in order to enjoy her retired peacefulness that she is so deserving of, and that has now been compromised via Mathis Brothers delivery people, which makes me want to cry! After we are done with everything Mathis Brothers! Someone is getting my letter, might be another 6 months to year, they way things are going!!! Someone let me know where and who to send my complaint, and I don't want the run around...Those delivery people need some delivery training! ASAP!