John Deere Complaint - John Deere Does Not Stand Behind Its Expensive Products - Lawn Mower
Lawn Mower - Complaint
My mother and her husband were lawnmower shopping. They could have bought a $2,000 lawn mower. But, they decided to spend $5,000 on a John Deere, because they thought Deere and Company had high quality products that wouldn't have problems down the road. They already owned a John Deere gator, chain saw, and a few other John Deere products.
They have kept up the mower very well. Yet, the motor stopped working on it. They went through hell trying to get any type of resolution. John Deere said to call the motor company. My mother did not buy the motor. John Deere bought the motor, so why should she have to contact the motor company? In the end, she had to spend over $600 for a new motor. The motor company finally agreed to chip in $200.
Either John Deere or the motor company (can't remember which) tried accusing them of cloging a part of the motor and that the part should be cleaned out every so often. The repair said that part was clean. He also said the consumer cannot get to that part to clean it anyway.
John Deere owes them for the additional $400, but they won't pay up.
After all the weeks of hassle, I definitely recommend staying away from John Deere products.