Hotwire.com Complaint - Booked WRONG hotel and refused to refund me
CAMBRIDGE, MASSACHUSETTS -- Steer away from the Hotwire.com Hotdeals, everyone! My boyfriend specifically googled the address from the hotel given and was mislead into thinking that was the hotel we'd be staying at during out trip to San Fran- BIG mistake. Hotwire actually booked us in a sleazy Super 8 with three recent complaints of bed bug infestations and then refused to refund the money because 'all sales are final.' I spoke with a manager, Angela, who was pretty much a trained parrot repeating the same things over and over and got zero satisfaction. Suffice it to say, I will NOT be staying there money returned or not, 300 dollars is not worth bedbug mitigation once we're back home. What else won't I be doing ever again? Booking with Hotwire.com.