Home Depot Informative - I wasn't kissed
LAKE OZARK, MISSOURI -- I just discovered this site and after reading some of the complaints I thought I should tell of my experience with Home Depot. In June of last year I ordered two screen doors to replace the ones that had fallen apart on my screened in porch. I was told they did not have my size in stock but had some on order and they would be in within 2 weeks and they would call me when they were in. Ok, no problem but I went ahead and paid for them. I waited until the last part of July then called to see what was going on. They hadn't been received yet but they were expecting them within the next two weeks. I waited until sometime in August and called again, this time I was told according to their records I had already picked them up. This was news to me, I argued with the lady but she would not budge. I ended up calling the home office in GA to complain, I spoke with a nice lady there who took care of my problem. The manager of the local store was told to find me some replacement doors a. s.a. p. in the mean time the lady in GA was hot on his heels calling me every other day to report on the progress. I was finally called that the doors were in so I went to look them over, by this time I wasn't trusting anything I was told about their condition. The funniest part of the whole thing was while I was looking the doors over the lady was on one side of me telling me that I had already picked them up while a man from the warehouse was on the other side telling me that the original order had never been delivered. My thoughts on the subject are that someone came in and wanted doors right then so he was sold my doors and they thought they would order more doors for me but since by then the season was over the manufacturer had stopped making them.
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