J PAULEY TOYOTA Complaint - J PAULEY AFTER SERVICE STINKS
ARKANSAS -- I am not one to complain, but I believe as many people should know about my experience and maybe this will help you not make the same mistake I did. I just bought a new vehicle from J Pauley Toyota approximately a month ago. I had to have the lights adjusted by the Service Department. When I arrived for my appointment, one of the mechanics told me go see the Service Manager and they would get started on it. After about a ten minute wait, the Service Manager came in the office, he was on the phone and looking for paperwork. Okay, I know what it is to be busy so I continued to wait patiently. Here's where it got bad (It does not get ugly until I speak with the owner, Pawley). As he was getting off the phone he looked right at me and didn't say a word. As I was about to tell him who I was and why I was there, two people walked in and he promptly assisted them. Okay, now I'm upset!
I went to speak to my salesperson and tell him what happened and together we went to the service department and the guy apologized. The apology was fine, but I still wanted to make a complaint. I was told I needed to talk to the owner Pawley (I will not even put a Mr. in front of that name, because that shows respect).
Now, here's where it got ugly. Here's what Pawley's (the owner of J. Pauley Toyota) advice was to me: "To get my car and go on down the road somewhere else then". By the way, did I say this is the owner I was talking to? The next statement he said is "There was only one perfect man who walked this earth and an apology was all I was getting". By the way, did I say this is the owner I was talking to? Well I know what an apology is, because I have had to hand out a few myself, and that was not one! Pawley also said, "If I was suggesting that any of his people were prejudiced I was wrong". Well he's the one who brought it up, I didn't! Sounds like his conscience was bothering him. Anyway, I guess I'll never know if it was prejudice, rudeness, male chauvinism, attitude problem, bad day, overworked, etc. J PAULEY TOYOTA it's time to close shop when you can treat your customers this way and feel good about yourself.
Service after purchase from J. Pauley Toyota ABSOLUTELY STINKS! This was my first time buying from J. Pauley Toyota and will be my last! J Pauley has given Toyota a bad name in my book. Awesome car, TERRIBLE DEALERSHIP. My advise to anyone is to drive the extra miles to Fayetteville, Little Rock or Tulsa, because in the long run, you'll be glad you did. DO NOT BUY FROM J. PAULEY TOYOTA!!!
Thanks Billy Hines, you have been great, let me know when you leave J. Pauley Toyota and go to a real dealership! I will do everything I can do to make sure everyone know about this terrible experience as a customer of J. Pauley Toyota.