Ashley Furniture Complaint - Warranty - Furniture
VICTORVILLE, CALIFORNIA -- Purchased over $2000.00 of furniture, leather couch love seat & chair. Also purchased extended warranty. 6 months later the zipper tore on the arm of the love seat, discoloration occurred on the chair. When I called warranty, they said not covered. Bought "a is". This was not disclosed at time of purchase. Store assistant manager tried to help. Sent "parts" that require a technician to install as covers are not removable. Stains not covered under the extended policy, so my warranty money was returned.
Never again will I shop Ashley nor will I recommend to friends. THEY DO LIE! By the way we paid cash for the furniture and have no recourse. As I told them, when I bought a $400.00 couch I expected it to last 1-2 years. When I spent $2000.00 I didn't expect 6 months.