Skype Complaint - Fraudulent Activity on Account - Skype VOIP

Skype VOIP - Complaint

Review by suvoth99 on 2011-11-01

I have been a user of Skype and purchaser of their subscription services since 2008. I noticed that on October 15th, I was charged for a new subscription to Pakistan for $12.99. I subsequently changed my password on my account, removed my credit card and cancelled both my valid subscription and the fraudulent one. I contacted their customer service and asked them to remove the charge but they refused. I spoke to a Roan M. at first and then escalated to a supervisor named Christopher A. Both advised me to contact my credit card company and told me they could not issue a refund to me even though I have never had an issue with my account before. I have checked some of my credit card statements and do not see any other unauthorized charges. I advised them it was their program or website that was hacked but they still refuse to give me a refund. I even offered to let them close my account early (I still have until January, 2012 for unlimited calls in the US and Canada) if they would simply refund the money owed to me, and still they refused. I don't even know anyone in Pakistan and whomever hacked my account used $2.00 of the $12.99 subscription.

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Posted by Old Timer on 2011-11-01:

File a charge-back on the amount. Often it's the only way to get the attention of a do nothing mega company. Keep in mind that if you do they may tag you as a trouble account and not let you use Skype in the future.

Posted by suvoth99 on 2011-11-01:

I'll have to contact my credit card company. Such a wasteful thing to have to do since it's only their charge that is the problem. I think it's completely unfair that I should have to jump through the hoops. Shame on them.

Posted by suvoth99 on 2011-12-02:

After complaining to the BBB, they've finally given me back my money! Wish I didn't have to go through that hassle!

Posted by Carmen Z on 2013-05-26:

The same to me, they start to charge $25 each month...I finally closed my credit card account because of them!.... They stole my money!