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Simply Self Storage Complaint - I will NEVER use this facility again

Review by ssalamido77 on 2011-11-01
COLUMBUS, OHIO -- We were building a new house, so I needed to store all our household items for about 6 weeks. Simply Self Storage demanded that I have insurance. Rather than purchasing the insurance they offered, I purchased rental insurance through my homeowner's insurance company. After 6 weeks in the facility, the vast majority of my property had significant water damages. One dresser was completely destroyed. Even the movers commented on all the water damage to the property and said that when they were loadng their check, they believe that another renter was there with her insurance agent complaining about water damage. I did not want to make a claim against my homeowner's insurance because I was afraid my rates on the new home would significantly increase. Simply self storage's response: Too bad.
I am curious as to whether this facility had full knowledge that some of their units leake and/or allowed water to pool in the units, but failed to disclose this to me and other renters. I'm trying to discover if anyone else suffered water damage at this facility.
Comments:3 Replies - Latest reply on 2011-11-07
Posted by At Your Service on 2011-11-01:
Having or recommending insurance on a storage facility is fairly common. It's done so as to make you aware that the storage facility is not responsible for the loss of damages do to theft or any other acts of nature.

Your mistake was stating you were okay with your homeowners / renter's insurance when, in fact, you were not.

I would speak with your insurance agent and calculate the deductible compared to the replacement value of the merchandise. Your insurance agent should give you a good understanding of what the claim may do with future payments.
Posted by EricKei on 2011-11-06:
So, please clarify things for me -- You declined getting insurance protection from the storage place, which is fine, and instead said that you would depend on your Homeowner's policy if anything happened -- which implies that you would indeed file a claim against Homeowner's if anything happened. Is this correct?

I'm afraid I don't see where the Storage place failed. They offered insurance, you said no. The onus is upon you at that point. As AYS said, speak with your agent. You made the choice, you need to live with it.
Posted by traceylynn on 2011-11-07:
This actually brought a good subject to light. If you file on your HO insurance fir a storage claim it may raise your future rates. Where-about if you get the separate insurance policy thru the storage facility and have to file a claim you don’t have to worry about a rate increase on your home-owners insurance which may save you money down the road. I am sorry about your issues, I admit if it was me I would be frustrated too. Good luck and thank you for bringing this to light, I would of never of thought of this!

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