United Airlines / Continental Complaint - Terrible Service / No compassion for Travelers / Destroyed luggage / Delayed 48 hours
CLEVELAND, OHIO -- Coming home from a much needed vacation, my flight connected in Cleveland Ohio (United / Continental). I landed at 4:00 PM and had the next flight at 7:00 PM to home (Chicago O'Hare). There was bad weather in Newark and Philadelphia so of course there were delays (even though from Cleveland to Chicago is was beautiful). I was patient until 9:00 PM when they cancelled the flight. I paid for hotel, food, battery charger for my phone (my charger was in the luggage on the plane). They booked me a new flight for Sunday at 7:26 AM. Going on 4 1/2 hours of sleep I rushed through the airport just to see that this flight too was delayed 30 minutes. It was delayed 30 minutes at a time for the next 4 1/2 hours!! Mechanical issues. Several people sat in the gate and noticed that for 3 1/2 of those hours, no service was done on the plane. We were rescheduled until 2:40 PM...again, mechanical issues and now they will update us at 4:00 PM.....again, mechanical issues and delayed until 7:00 PM!!! Cancelled!! The same plane sat there for 24 hours with mechanical issues and they couldn't bring in a different plane? They rebooked me for a new flight for the next day at 2:40 PM! I had to book a new flight on a different airline out of pocket. I spent $500 for hotel, new flight and phone charger, and food. They do not pay for hotel unless you are international, they gave one coupon for $8 for food. They even told us regarding a couple from China (also connecting) when we requested help for them that "quote: they are in America they should speak English". They told me when I went to transfer my luggage to a new airline "why didn't you just drive to Chicago". Driving would have been a great idea had I not been delayed every 30 minutes for 4 1/2 hours and not told that I would be out of there in 2! I was a female traveling alone and I don't even drive in Chicago. United/Continental employees were rude, not compassionate, would not help you find a new flight on other airlines. Due to the merger with United, the computers were not "talking" to each other so they couldn't even tell you if United offered flights. Of course when I landed my luggage was nowhere to be found. Continental failed to deliver it to American in time for my new flight.
Once I received it at home, it was wrapped in plastic (Continental stamped all over it), 3/4 of the back of my luggage was ripped off, 3 souvenir items were broken and a sandal was missing. I lost a weeks salary due to the errors of the airline and there is nothing airlines will do for the travelers!!