Sears Repair Service Complaint - Disgusted with service. Terrible experience. Don't waste your $$$ here.
OAKLAND, CALIFORNIA -- Sears repair have utterly lost all my trust. I had purchased Sears ServiceSmart Agreement and the delivery of the service was horrific. One, you guys were not able to provide the repair at the first inspection and then rescheduled. Two, after it was rescheduled because of replacement parts, no communication was received to let me know that the parts had been on back ordered. We waited for your arrival at the rescheduled appointment and no one showed up. We didn’t know that the appointment needed to be delayed! Third, after 2 weeks of delay and upon multiple request for a communication with regards to the parts and the service delivered, though promised by your service reps, the email communication never came. Fourth, when the parts were delivered, another delay of over 48 hrs to get service technician appointment. Finally, when the service technician came, he stated that he can’t fix the part because the screw was not the right one ordered. Now my range is still not repaired!
This delay, lack of service, failure to inform, and weakness of the first technician, had caused my home inspection to fail 3 times! In many other circumstances, I would not stress about this because I know you guys are trying. However, when the home inspection impacts my tenants ability to stay in her unit, it had caused my tenant to vacate the premise because of this lack of repair service. If you guys were not able to provide the service, it would have been much appreciated if I was informed so that I find other ways to resolve this issue. I am horribly dissatisfied with your organization. The escalation path you guys have at 800-479-6351 leads to a wall. I will let everyone know of Sears terrible service. You guys shouldn’t deserve any stars on your reviews. Lied to and failure to deliver.
What terrible experience!