Southwest Airlines Complaint - Airline Theft
CHICAGO, ILLINOIS -- I flew Southwest Airlines from Midway to Phoenix two months ago and am still battling with Southwest regarding the employee who stole my laptop, GPS, jewelry and house keys from my checked "free" luggage. It's been a long, expensive battle of sending packets of papers into Southwest's customer service in Dallas who continue to tell me that because my items were of value, they are not responsible. How exactly is a company of such high standards "not responsible" for their corrupt employee? Needless to say, this employee is still working for the company. I have been in contact with everyone from the baggage claim specialists in both cities to the police, the TSA, the CEO and Board of Directors of Southwest, the BBB and the Department of Transportation Aviation Section. Southwest refuses to budge. They stated they'd send a $200 credit voucher (not worth 10% of what my stolen goods cost and won't even get me a roundtrip flight) to shut me up and keep my business, then they never even sent it! Southwest Airlines has some serious customer service issues to fix. They treat their consumers paying their salaries like cattle in the desert. Not to mention as consumers we pay a mandatory "security fee" for what? They can't even complete the simple task of trasportating passenger's luggage from one city to the next in full.