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Southwest Airlines Complaint - Airline Theft
Complaint
CHICAGO, ILLINOIS -- I flew Southwest Airlines from Midway to Phoenix two months ago and am still battling with Southwest regarding the employee who stole my laptop, GPS, jewelry and house keys from my checked "free" luggage. It's been a long, expensive battle of sending packets of papers into Southwest's customer service in Dallas who continue to tell me that because my items were of value, they are not responsible. How exactly is a company of such high standards "not responsible" for their corrupt employee? Needless to say, this employee is still working for the company. I have been in contact with everyone from the baggage claim specialists in both cities to the police, the TSA, the CEO and Board of Directors of Southwest, the BBB and the Department of Transportation Aviation Section. Southwest refuses to budge. They stated they'd send a $200 credit voucher (not worth 10% of what my stolen goods cost and won't even get me a roundtrip flight) to shut me up and keep my business, then they never even sent it! Southwest Airlines has some serious customer service issues to fix. They treat their consumers paying their salaries like cattle in the desert. Not to mention as consumers we pay a mandatory "security fee" for what? They can't even complete the simple task of trasportating passenger's luggage from one city to the next in full.
Comments:
Posted by JISCal1 on 2011-11-02:
I do not condone theft of any sort, but I have to ask why would you pack such valuable items in your luggage? Do you know the identity of the employee that stole your items? If you do not, it is your word against theirs and unfortunately, you will come out on the short end of the stick.
Posted by jktshff1 on 2011-11-02:
Really good example of what not to do when traveling. Problem is, there is no way to prove what was in your checked baggage. Take what they offer and run. Just don't do it again.
I thought Midway was closed.
I thought Midway was closed.
Posted by At Your Service on 2011-11-02:
So out of curiosity, can anyone explain why one cannot lock their baggage any more? Aren't they able to X-Ray the baggage to determine of what might be a problem?
Posted by madconsumer on 2011-11-02:
AYS, it has to do with the ability to do inspections.
Posted by jktshff1 on 2011-11-02:
You can lock it. It has to be an approved lock by TSA and they can open it.
Posted by madconsumer on 2011-11-02:
jkt, sad part is with a tsa lock, THEY can open them. so the tsa lock won't prevent theft by tsa agents.
Posted by jktshff1 on 2011-11-02:
that's what I said.
Posted by Old Timer on 2011-11-02:
There are signs everywhere at the airports from curb to gate telling people not to put valuables in their checked bags. If you read the fine print it says the airline is not responsible, period. Feel bad for your loss but they warned you the best they could.
With the billion$ the TSA spends you wonder why they can't put a few video cameras in the areas where the thieves are stealing the stuff?
With the billion$ the TSA spends you wonder why they can't put a few video cameras in the areas where the thieves are stealing the stuff?
Posted by db1105 on 2011-11-03:
It just shows what a joke our government is when billions of tax dollars are spend on our security but the can't secure or protect our property.
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