Orbitz Complaint - Orbitz booked my internal flights twice!!??
It appeared that I successfully booked overseas tickets on Virgin-Atlantic. I thought I had gotten them for under $1000 until I received an email after I paid that I would have to fork over extra for paper tickets. Not too happy but I had read the fine print earlier and was glad to have them in my hand.
The problem I have is when I went on Virgin-Atlantic website to look at my booking and reserve seats. First time was no problem. I went back a second time and VA website no longer recognized the airline record locator number. Two Virgin-Atlantic representatives said it was because Orbitz double booked the internal flights twice. Say what? I called Orbitz outsourced cust service spokes-hole and they couldn't find a double booking. I think VA would know a double booking when they saw one.
Further VA said that the way Orbitz issued the tickets was out of order but they would accept the tickets at the check-in counter.(Pheww!!) I remember Orbitz sent me an amended flight time notification. So I wonder if the glitch happened then.
I sure don't trust Orbitz to fix this because if they do it may not be for the better. I think I'll let this sleeping dog lie and keep my fingers crossed that my credit card wasn't double billed. At least I have tickets. I'll take my chances elsewhere but not with Orbitz.