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Alamo/National Complaint - Lost and found. worst customer service - iphone
iphone - Complaint
DALLAS, TEXAS -- Left my iPhone in the car when returning and when I called they said they found it and will be shipped out the next day. I called again 3 days later to see if they shipped it out and they said that they still have it and have to go through lost and found process and MR. Johnson will take care of all the shipping and will answer my questions. Well it has been 5 day and I left "MR>JOHNSON" voice messages, emails and I am not getting any answer back. This is RIDICULOUS!!!!! I never heard of taking a week to even return the phone calls or email. Its 2011 and phones are an important part of our life. I wouldn't have cared if its my personal phone but its my business phone and I have no way to get through my day.. I WOULD NOT RECOMMEND ALAMO/NATIONAL RENTAL CAR COMPANY TO ANYONE.
Comments:
Posted by olie on 2011-11-03:
It is possible that Mr. Johnson may be on vacation or using some sick leave.
But don't blame Alamo because you left your phone behind.
But don't blame Alamo because you left your phone behind.
Posted by redmx3racer on 2011-11-04:
The items I pay special attention to so I don't lose them are the items "I can't live without".
They found the phone you mistakenly left and it would appear they intend to send it to you, which is better than what happens a lot of the time-they don't find the item. The fact that your emergency is apparently not their emergency is unfortunate, but could have been avoided.
They found the phone you mistakenly left and it would appear they intend to send it to you, which is better than what happens a lot of the time-they don't find the item. The fact that your emergency is apparently not their emergency is unfortunate, but could have been avoided.
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