Digiexpress Complaint - Will not honor warranty

Review by tom3901 on 2011-11-03
NEW KENSINGTON, PENNSYLVANIA -- Digiexpress located in New Kensington Pa is an absolute rip off.. They repaired my ipod in 2008 and charged me 138.00. This was a lot of cash for the repair on the hard drive but they said Lifetime warranty. My receipt says Lifetime warranty... They now only will warranty a item for 30 days and told me to bad. I filed a complaint with the BBB and they have 42 of them without any response to the BBB. Do not do business with these people. Total rip off....
Comments:4 Replies - Latest reply on 2012-04-16
Posted by leet60 on 2011-11-03:
You might want to consider a small claims court action as you have paperwork that indicates a lifetime warranty. Sometimes simply filing the action will get a response. Before you do so find out if there is a possibility you can recover your filing fees if you win, otherwise it may not be worth the effort as the average filling fee as it is normally around $75.00
Posted by At Your Service on 2011-11-03:
I absolute agree with leet60.
Posted by MDSasquatch on 2011-11-04:
You can also recoup your filing fee as part of the judgment.
Posted by Rose on 2012-04-16:
Most such lawsuits are covered under a State's Unfair and Deceptive Trade Practices Act, which usually contain a fee-shifting clause (meaning, if you win, they have to pay your costs and fees.) Good luck!

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