Staples Compliment - Superlatives for Ft Lauderdale General Manager Robin
FORT LAUDERDALE, FLORIDA -- If every Staples Manager was similar to Robin, there would be no reason to shop at any other retailer, except Apple.... Here's the copy of the mention of this Staples manager who always goes above and beyond to please her customers including me.
"Purchased this "business" printer at Staples on Commercial Street in Fort Lauderdale. Great news first. The General Manager, Robin, at this Staples is A+++. Without her, I would not be using my purchase now. Now the bad news.....Hewlett Packard.
I called three separate times, as I was disconnected twice and hung up on the third time when I requested being transferred to the USA or a Supervisor. I was connected to a total of six persons in Costa Rica and one in India. All of the ones in Costa Rica basically said I had a "communication issue". The issue, I tired quickly of repeating my phone number and name over and over. They could not understand my primary language spoken---English. They kept deferring me to others...no answers.
Next called the President's Office in Palo Alto and spoke with a woman (I will withhold her name here) there who told me my question was a tech question and considered "business". All business tech questions are "outsourced" to Costa Rica. Interesting, I lost 1 hour and 42 minutes getting no help from HP. I called Staples and let them know I would be returning this HP purchase. Stellar Manager Robin said she would help me. She doesn't even use MAC, but "Googled" the answers for me while I stayed on the phone with her. Within 5 minutes, my very simple "tech" issue was resolved. I won't buy HP again. They can have the best products in the world (which they don't), but without competent, efficient, professional customer service/tech, I will pay for American, Enghlish speaking, talented tech folks at Apple and the like. I would hate to bother Robin or her staff again----hoorah, Staples."