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Macys Complaint - Paying Online
Complaint
Last Thursday I went to the Macy's website to pay my bill and got: We are sorry our payment system is currently unavailable. Please try again later.
I went back Friday--same thing.
Saturday, Sunday, Monday, Tuesday--same thing.
On Tuesday I called the 800 number to pay my bill. I called at 8:49 PM. They were closed. The message stated they received calls until 9:00 PM central. I wasn't happy.
I went into Macy's in Garland, TX, yesterday to pay my bill (paying it off because of this), and told the customer service person. She was polite and informed me where I could find the manager. I easily found the manager and told him I know the website is not his domain and proceeded to inform him what happened. I also told him this situation propelled me to pay off my credit card with Macy's. He offered me a discount. I didn't take it, but I appreciate that he made the offer.
I went back Friday--same thing.
Saturday, Sunday, Monday, Tuesday--same thing.
On Tuesday I called the 800 number to pay my bill. I called at 8:49 PM. They were closed. The message stated they received calls until 9:00 PM central. I wasn't happy.
I went into Macy's in Garland, TX, yesterday to pay my bill (paying it off because of this), and told the customer service person. She was polite and informed me where I could find the manager. I easily found the manager and told him I know the website is not his domain and proceeded to inform him what happened. I also told him this situation propelled me to pay off my credit card with Macy's. He offered me a discount. I didn't take it, but I appreciate that he made the offer.
Comments:
Posted by Alain on 2011-11-05:
You may want to contact Macy's through their website, Macys.com (click on customer service) and leave them a message about this. They might use a contractor of some sort to run their website and if the system's down (partcularly the payment part) they're going to be losing and aggravating customers.
Posted by girl_fm_MD on 2011-12-21:
I have been having the same problem since November with the Macy's online payment. This actually casued by November's payment to be late. When I saw the late fee, in November, stll could not pay online. I contacted the customer service by phone, the waive the pay by phone fee, took my payment via phone and reversed the late charge.
I have tried several times since to pay online, system still down, sent two message via online customer service, no respond. I am glad that the payment I made, late, went to December's bill. I have a very busy schedule, but now I have to go into the Macy's store before my payment's due date in January; and I too will be paying Macy's bill off, becasue this is so annoying and such an inconvenience.
I have tried several times since to pay online, system still down, sent two message via online customer service, no respond. I am glad that the payment I made, late, went to December's bill. I have a very busy schedule, but now I have to go into the Macy's store before my payment's due date in January; and I too will be paying Macy's bill off, becasue this is so annoying and such an inconvenience.
Posted by girl_fm_MD on 2011-12-21:
Ok me again; I had originally google to try to find the solution or problem with the Macy's online payment; I found it after my previous 3 cents. Had to go through Macy's checkfree https://mycheckfree.com/, Ithink I use to be redirected to it from the Macy's payment site.
Posted by Julie on 2012-01-06:
YES!!! I am having the SAME problem, except they didn't reverse my late fee! I have been unable to actually speak with anyone when I try to call. I've emailed several times, and they just keep sending the same "apologize for the inconvenience" garbage.
Posted by Jen on 2012-02-03:
I have been having the same problem!!! Both last month and this month. Incredibly frustrating...
Posted by Unhappy Billpayer on 2012-05-02:
Every day for the last week: "We are sorry our systems are unavailable at this time. Please try again later." It is now May, think they'd have the problem fixed by now. Now I have to waste gas and go to the store and pay it.
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