Macys Complaint - Paying Online
Last Thursday I went to the Macy's website to pay my bill and got: We are sorry our payment system is currently unavailable. Please try again later.
I went back Friday--same thing.
Saturday, Sunday, Monday, Tuesday--same thing.
On Tuesday I called the 800 number to pay my bill. I called at 8:49 PM. They were closed. The message stated they received calls until 9:00 PM central. I wasn't happy.
I went into Macy's in Garland, TX, yesterday to pay my bill (paying it off because of this), and told the customer service person. She was polite and informed me where I could find the manager. I easily found the manager and told him I know the website is not his domain and proceeded to inform him what happened. I also told him this situation propelled me to pay off my credit card with Macy's. He offered me a discount. I didn't take it, but I appreciate that he made the offer.