AHS Complaint - Left holding the bag
PHILADELPHIA, PENNSYLVANIA -- On October the 26th was a Wednesday. We were promised service on our water heater. So ( ahs) sent out Rod plumbing and Heating. Rod had 2 service men come to my house. One had a problem removing the thermocouple so while he was trying Rod called him. He told Rod he was trying to remove the thermocouple and Rod told him that all Whirlpool waterheaters come with a left handed screw thermocouple. So now we have to wait for a part. We also paid Rod the money because he led us to believe he was going to finish the job. Well today is the 3rd day of November and we are still without hot water. And the kicker is. On the 1st. day of November I called Whirlpool and they told me that my Whirlpool was a newer model and didn't need a lefthanded thermocouple and could use any thermocouple. So when we call( AHS) TONIGHT 11/03/11 at around 9:25 pm and spoke to John who said he was a supervisor and that Rod had refused to do the job.
Remember it was Rod at the beginning who made the wrong call. I hope there is someone out there who understands this. He refuses the job, hey guess what I don't want old Rod to ever enter my home again. So from, October the 28th a Wednesday until November the 3rd. My family and I have been without hot water. Because let's face it the guy who was trying to remove the thermocoule wasn't even there 5 minutes. It could have been done on that day. But old Rod said that all Whirlpools use a lefthanded thermocouple. Hey isn't he supposed to be a plumber? Shouldn't he have known that Whirlpool had updated that model. In fact all models from 2006.