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Copa Airlines Informative - Copa Airlines: Safety Culture Concerns

Review by pamm71816 on 2011-11-04
PANAMA CITY -- I have serious concerns with the safety culture at COPA AIRLINES. This is an airlines that encourages their employees to lie to airline passengers for relatively small problems. If the culture is to encourage lying at these levels.. what do they do about maintenance and other issues??? As a consumer, I would suggest that it is not worth the gamble with your life to fly such an airlines until they have dealt with this significant problem.
Comments:2 Replies - Latest reply on 2011-11-04
Posted by leet60 on 2011-11-04:
I think you would be suprised, if you knew how often customer service representatives are required to tell falsehoods to customers, to protect the public image of a company. Unfortunately, refusing to comply with these directives is often an invitation out the door.
Posted by Anonymous on 2011-11-04:
Why would you make such inferences? If you know of a legitimate safety concern bring in forward to the authorities otherwise you are just doing a baseless hatchet job. Copa is on no authorities watch list for safety.
What I find interesting is the airline that gets the most praise around here does the most low bid maintenance - Southwest had a couple aircraft develop spontaneous sunroofs. American Airlines does the most of any US based carrier in house maintenance

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