Sony Complaint - sony vaio repair????
My computer had a loose mouse button. It was still under warranty so I sent it to Sony to get repaired. They said it would ake 10 days. I called them after 20 days and was told that it had not even been received. I was promised a call back. NO CALL. Called them agian was told that it was received but was at a new reapir center. Wax promised a call back. NO CALL. Called agin twice a day . Finaly I got a person who said that it was received 17 days prior but had "liquid damage" so the whole keyboard had to be repaired at my cost. The only bthing wrong was a loose mouse button. Last time I looked the keyboard worked. I never received a call, an email, or snailmail about the computer. I finally told them to send the computer back and I would get it repaired. It looks as if the computer was never even touched. As for "liquid damage" That sounds like a way to charge me for a repair that was under warranty. It also sounds amazingly like other consumer complaints. SHAME ON YOU SONY for not 2treating your customers fairly. I hope you enjoyed my business because that's the last time you will get it. I am lodging a complaint with the BBB and the Consumer Affairs Division of Nevada. I wish I had a dog so that I could give Sony what they gave me, CRAP.